MAJOR CHANGES TO OUR OFFICE VISITS
We have made MAJOR changes to the way we handle visits due to the Coronavirus outbreak. We made these changes to protect our precious patients, their families, the community at large and our staff.
Please be aware that we are doing everything in our power to keep the Well Clinic a safe place to bring your child. We are screening EVERYONE for fever or illness BEFORE they enter the building. Both the caregiver bring the child and the child MUST be well before they can enter. Our staff will all be wearing masks during all patient contacts, and gloves when appropriate. We will thoroughly clean tables and chairs in between each patient contact. You will be given all necessary paperwork when you are checked in at the drive through tent to complete in your vehicle before you enter the building. We will do our best to get you in and out as quickly as possible to minimize your time in the building.
Please make arrangements to have just one caregiver to bring only the child being seen. Having fewer family members coming to an appointment helps reduce exposure risks for everyone.
We are working as quickly as we can to implement a way to do certain visits, like rechecks for ADHD, anxiety, or depression, or behavioral concerns by a secure video program (aka telemedicine). This would enable us to provide care for your child for certain types of conditions without you even coming to the office.
When you call to make an appointment for a sick or acute visit, you will be routed to a team of nurses who will take a more detailed history to help decide if your child should be seen, or if there is a condition we can treat by phone. For children who may have Coronavirus (fever AND cough) with MORE than just minor symptoms, we will have you come to the office, BUT we will evaluate your child at an outdoor station rather than bring your child into the office. We will perform any necessary tests and allow you to leave, then call the results to you when available. For children who are not likely to have coronavirus, we will likely see inside the building, but EVERYONE coming for an authorized inside visit will have to come and go by the door at the far right corner of the building, not the double doors at the center of the building. You may need to wait in your personal vehicle until a room becomes available. We will do our best to get your child in and out as quickly as possible. Each room will be cleaned in between patients.
Be aware that the provider who sees a SICK child outside will be in full protective gear with gown, gloves, mask, and face shield. We are already scary enough to small children, and this will unavoidably be worse. Even those sick children who do not have cough and considered well enough to see inside the building will still be seen by a practitioner who is at least wearing a facemask.
PLEASE, if at all possible, try to have someone else keep other children at home and bring only the sick child to the appointment. We do not want healthy children to risk exposure if not absolutely necessary.
